1. Website use
This website provides information about vacation accommodations, local recommendations, activities, transportation and direct booking services in Vistacana, Punta Cana, Dominican Republic. Use the website only for lawful purposes and provide accurate information when submitting a booking request.
2. Direct reservations
Reservations are subject to availability and are not confirmed until the dates are available, the reservation information is submitted, payment is approved and captured by PayPal, and a confirmation is issued. Dates may be temporarily held during PayPal checkout, but a temporary hold does not guarantee a completed reservation.
3. Payment
Payments are processed through PayPal. Emotions Punta Cana does not receive or store your full payment card details. The total price may include accommodation charges, cleaning fees, applicable taxes and other charges disclosed during checkout.
4. Cancellation and refunds
Cancellation and refund eligibility depend on the policy displayed during booking. Eligible refunds are processed through PayPal to the original payment method. Processing times may depend on PayPal and the guest’s financial institution. A cancellation or refund may not immediately remove dates from third-party calendars.
5. Check-in, check-out and guests
Unless otherwise agreed, check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out depend on availability and are not guaranteed. Reservations are limited to the number of guests stated during booking. Additional guests must be approved by the host before arrival.
6. House rules
Guests agree to follow the house rules, including no smoking or illegal drugs, no parties or unauthorized events, respect for quiet hours and other residents, prompt reporting of damage or maintenance issues, and compliance with the rules of the Vistacana community and condominium. Guests may be responsible for damage, loss or additional cleaning caused by their actions or by unauthorized guests.
7. Property information and third-party services
We make reasonable efforts to keep descriptions, photographs, prices, amenities and local recommendations accurate, but information may change because of maintenance, community rules, weather, availability or circumstances outside our control. The website may link to Airbnb, PayPal and other third-party services. Those services operate under their own terms and privacy policies, and Emotions Punta Cana is not responsible for their availability, content, pricing, security or performance.
8. Limitation of liability
To the extent permitted by law, Emotions Punta Cana is not responsible for indirect, incidental or consequential losses arising from use of the website, delays or failures in third-party payment, email or calendar services, changes to transportation or activities, or events outside our reasonable control. Nothing in these Terms limits liability that cannot legally be excluded.
9. Privacy and changes
Personal information is handled according to our Privacy Policy. Payment information is processed by PayPal under its own terms and privacy policy. We may update these Terms from time to time; the updated version will be posted on this page with a revised date.
10. Contact
For questions about a reservation or these Terms of Service, contact the host using the information provided on the website or in the booking confirmation.
Last updated: October 4, 2026
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